BEACHBORN orders are delivered Monday to Saturday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available nationwide and Same Day delivery is offered within Metro Manila. For more info, kindly click this link.
To avoid unnecessary shipping delays please ensure you include correct and complete details of your barangay, city, province, zip code and mobile number (no landline pls). Thank you!
You may track your order easily via the Xend (metro manila) Xpost (provincial) or LBC (express shipping) website. Just key in the tracking number that was sent to you in our confirmation email/sms to check the status of your parcel.
Can I pick up at an LBC branch?
Just indicate the branch under shipping address and choose express shipping when you checkout.
WHEN WILL I RECEIVE MY PACKAGE?
|Provincial (Rizal, Bulacan included)
||2-5 working days (Sundays and holidays not included)
||5-7 working days (Sundays and Holidays not included)
||1-2 working days (Sundays and Holidays not included. Do note that our cut off is at 2pm, all orders placed beyond this time will be processed on the next working day.)
1 day (Sundays and Holidays not included)
Please be aware that our daily cut-off is at 2pm, all orders placed beyond that time will be shipped on the next working day.
Orders may also be picked up at our satellite office in Greenhills, by appointment. Kindly send us a msg via viber +639189856391 to schedule.
HOW MUCH IS SHIPPING?
Via X-post (Standard Shipping):
Metro Manila Small - P90
Rizal and Provincial Small - P150
Rizal and Provincial Large - P220
Via LBC (Express/Next Day Delivery):
Metro Manila - P155 up to 1 kilo
Metro Manila - P235 (more than1 kilo)
Provincial - P255 up to 1 kilo
Provincial - P350 (more than 1 kilo)
To avoid delays, make sure you choose the right shipping option for your location. Rizal, Bulacan, Cavite and all other areas outside of Metro Manila are considered provincial.
We check all items upon shipping therefore we do not accept returns. However, some exceptions may be made within 7 days of purchase. Client must be able to prove that product has not been tampered with and that purchase was made directly through our website. Kindly provide a clear photo of shipping label along with purchased orders.
WE STRICTLY DO NOT ISSUSE REFUNDS FOR DELAYED SHIPMENTS. Pls contact your chosen courier regarding delays since we ship immediately upon payment.
I HAVEN'T RECEIVED ANY UPDATES REGARDING MY ORDER.
Updates are automated. Please make sure to input the correct email address or mobile number (without space, ex: 0917888999) to receive free SMS/ email updates regarding your order including tracking and status.
COURIER DID NOT CALL OR TEXT ME
Messengers aren't always equipped with company issued mobile phones to notify you before they arrive. To avoid any delays with the delivery of your order, please make sure that there is always someone to receive your parcel at the gate. Courier will only try delivering your package twice before it's sent back to us and marked as a "failed delivery". In this case, you will need to pay again for shipping in order for us to be able to resend your package.
HOW DO WE CONTACT YOU?
Our ONLY viber number is 09189856391. For any concerns, you may message us there or send us a DM via our official Facebook page (www.facebook.com/beachbornph) or email us at firstname.lastname@example.org
TO FOLLOW UP SHIPMENTS:
You may email them with your tracking number at email@example.com or contact Xpost at these numbers: 028778234,028213566 or 09178417285
CASH ON DELIVERY PROCEDURE:
Due to numerous returns, we've decided to put a minimum of P500 for all order processed via cash on delivery. Orders below P500 will be cancelled.
For COD orders below P500, kindly place your orders via BEACHBORN's official Shopee Store or look for us in Lazada. Just click HERE and select CASH ON DELIVERY upon checkout.